Privacy Policy thunderpick

1. Introduction

Thunderpick is an online gaming platform operating under a valid licence and committed to protecting the personal data of all its users. This Privacy Policy clearly explains how we collect, use, store, and disclose your personal information when you use our website and services.

By registering or using any part of the Thunderpick platform, you agree to the terms set out in this policy. We encourage you to read this document carefully. Should any material changes occur, we will notify you via email or a prominent notice on the website.

2. Information We Collect

Thunderpick only collects information that is strictly necessary for service delivery, security, legal compliance, and a better user experience. We do not collect excessive data.

A. Information You Provide Directly

• Registration information: full name, date of birth, email address, phone number, and account password.
• Identity verification (KYC): copies of your ID card, passport or travel document, verification selfie, and proof of address.
• Financial information: details of the payment methods you use for deposits and withdrawals.
• Communications: any messages, complaints, or enquiries you send to our support team.

B. Information Collected Automatically

• Technical data: IP address, browser type, operating system, screen resolution, and device information.
• Usage data: pages visited, session duration, games played, and in-platform actions.
• Cookies and similar technologies: used to maintain login sessions, user preferences, and performance analytics.

3. How We Use Your Information

Every piece of data we collect has a clear and legitimate purpose. Here are the primary ways we use your personal information:

• Account management: Processing registrations, verifying identities, and enabling secure access to your account.
• Transaction processing: Verifying and completing deposits, withdrawals, and all financial activity on the platform.
• Legal compliance: Meeting anti-money laundering (AML), counter-terrorism financing (CFT), and applicable gambling regulatory requirements.
• Platform security: Detecting suspicious activity, preventing fraud, and protecting the integrity of our systems.
• Customer support: Responding to enquiries, resolving complaints, and improving our service quality.
• Product improvement: Analyzing usage patterns to improve the overall user experience.
• Marketing communications: Sending offers, promotions, and updates — only to users who have given their consent.

4. Sharing Information with Third Parties

Thunderpick does not sell or rent your data. However, in certain situations, we may need to share your information with trusted parties:

• Payment service providers: To process your financial transactions securely and efficiently.
• KYC verification partners: Licensed third-party platforms that help us verify user identities in accordance with international standards.
• Technical infrastructure providers: Cloud computing and data hosting services that meet SOC 2 or equivalent security standards.
• Regulatory authority: When required by law, court order, or direction from a competent authority.
• Analytics partners: Anonymised and aggregated data for platform performance analysis — no personally identifiable information is shared.

All third parties we engage are bound by strict data confidentiality agreements and must adhere to privacy standards equal to or higher than those of thunderpick.

5. Use of Cookies

We use cookies and similar tracking technologies to enhance your experience on Thunderpick. Below are the categories of cookies we use:

• Essential Cookies: Required for core functions such as login authentication and session security. These cookies cannot be disabled.
• Preference Cookies: Saving preferences such as your chosen language and time zone for a more personalized experience.
• Analytics Cookies: Helping us understand how users interact with the platform so we can continuously improve.
• Marketing Cookies: Used to display relevant advertisements. You may opt out via our cookie settings.

You can manage your cookie preferences at any time through your browser settings. Please note that disabling certain cookies may affect platform functionality.

6. Your Rights as a User

We recognise and respect your rights regarding personal data. You have the right to:

• Right of Access: Requesting a copy of all personal data we hold about you.
• Right to Rectification: Updating or correcting inaccurate or outdated information.
• Right to Erasure: Requesting deletion of your data under certain circumstances, subject to legal retention requirements.
• Right to Restriction: Requesting that we restrict the processing of your data while you dispute its accuracy.
• Right to Data Portability: Receiving your data in a machine-readable format for transfer to another platform.
• Right to Object: Objecting to the processing of your data for direct marketing purposes at any time.

7. Data Security

Thunderpick continuously invests in the latest security infrastructure to keep your data protected at all times. Our security measures include:

• End-to-end encryption for all data transmissions using TLS 1.3
• Role-based access control (RBAC) for all internal systems
• 24/7 security monitoring with intrusion detection systems
• Regular security audits by independent third parties
• Mandatory security awareness training for all staff
• Comprehensive incident response procedures

In the event of a data breach affecting your information, we are committed to notifying you within 72 hours of becoming aware of the incident, in line with international best practices.

8. Changes to This Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. When significant changes occur, we will:

• Sending email notifications to the address registered on your account
• Displaying a prominent notice on the thunderpick homepage
• Updating the "Last Updated" date at the top of this page

Your continued use of our platform after any changes take effect will be considered your acceptance of the updated policy. We encourage you to review this page periodically.